WYNDHAM LAKES JACKSONVILLE — Assisted Living in Jacksonville, Florida
Wyndham Lakes Jacksonville is a 258-bed assisted living facility in Jacksonville, Florida. Its CareQED Score is 53 out of 100 (Notable concerns), based on Florida AHCA inspection findings. AHCA records include 4 serious (Class 1 or 2) violations. The record also includes 3 state sanctions or final orders, a formal enforcement signal. Care options include memory care, 24-hour on-site nursing. It accepts Medicaid. It has operated under Pacifica Augustine Road, LLC for about 9 years.
Serious enforcement-level findings are the main reason for the lower score, and the facility also has state sanctions on its record that continue to weigh against it. Recurring issues have centered on resident care, background screening clearinghouse problems, medication practices, staff training, and staffing standards; cited deficiencies have been corrected but the themes have recurred and the most recent inspections show a modest improving trend rather than a steady clean record.
CareQED Score
CareQED Score: 53/100 — Notable concerns. This is CareQED's summary of Florida AHCA's published inspection findings, not an AHCA rating. How the Score works.
Inspection & Enforcement (AHCA)
- Class 1 violations: 0
- Class 2 violations: 4
- Class 3 violations: 7
- Class 4 violations: 0
- Unclassified: 2
- Substantiated complaints: 11
- Sanctions/final orders: 3
- Serious findings: 4
Care & Payment
- Memory care offered
- 24-hour on-site nursing
- Accepts Medicaid
Activities & Services
- Nurse availability: Direct 24hr
- Activities: Arts and Crafts, Cooking Classes, Dancing, Exercise Classes, Games/Cards, Gardening, Music Programs, Shopping, Social Events/Outings, Theater and Movies, Yoga
- Special programs & services: Audiology, Memory Care, Occupational Therapy, Pet Therapy, Physical Therapy, Speech Therapy, Other
Licensed beds: 258 · For-Profit · Operator since 2016 · Fines: $22,500 · 10660 OLD ST AUGUSTINE RD, JACKSONVILLE, FL, 32257-1076 · (904) 262-4600
Nearby Assisted Living
- BROOKDALE MANDARIN — Jacksonville · 0.2 mi · CareQED Score 74/100
- BROOKDALE MANDARIN CENTRAL — Jacksonville · 0.3 mi · CareQED Score 98/100
- HAMPTON'S LUXURY VILLAS INC — Jacksonville · 0.8 mi · CareQED Score 98/100
- BROOKDALE CROWN POINT — Jacksonville · 0.8 mi · CareQED Score 97/100
- ALMOST HOME — Jacksonville · 2.0 mi · CareQED Score 99/100
See all assisted living in Jacksonville, Florida
Source: Florida Agency for Health Care Administration (AHCA), as of 2026-06-21. Not affiliated with AHCA; verify directly. Methodology.
Inspection History (Florida AHCA)
Last inspected Oct 2025. 30 operational inspection(s) on record, including 26 complaint investigation(s) of which 9 substantiated. 24 deficiency citation(s), 100% corrected. Recurring findings: Resident Care (cited in 4 inspections), Background Screening Clearinghouse (cited in 3 inspections), Medication (cited in 3 inspections), Training (cited in 2 inspections), Staffing Standards (cited in 2 inspections).
Oct 14, 2025 · Complaint
- Training (Class 3) — corrected Oct 2025
- Resident Care (Class 3) — corrected Dec 2025
Nov 6, 2024 · Complaint
No deficiencies cited.
Feb 22, 2023 · Complaint
No deficiencies cited.
Apr 6, 2022 · Complaint
- Resident Care (Class 2) — corrected Aug 2022
- Risk Mgmt & QA (Class 3) — corrected Aug 2022
- Background Screening Clearinghouse (Class Unclassified) — corrected Aug 2022
Dec 15, 2021 · Complaint
- Background Screening Clearinghouse (Class Unclassified) — corrected Feb 2022
Sep 16, 2021 · Complaint
No deficiencies cited.
Apr 12, 2021 · Complaint
- Risk Mgmt & QA; Adverse Incident Report (Class 3) — corrected Sep 2021
- Resident Care (Class 3) — corrected Sep 2021
Feb 2, 2021 · Standard
No deficiencies cited.
Oct 21, 2020 · Complaint
No deficiencies cited.
Aug 4, 2020 · Complaint
- Emergency Management Planning (Class 3) — corrected Sep 2020
Apr 21, 2020 · Complaint
- Admissions (Class 3) — corrected Jul 2020
Jan 15, 2020 · Complaint
No deficiencies cited.
May 23, 2019 · Complaint
No deficiencies cited.
Apr 1, 2019 · Complaint
No deficiencies cited.
Jan 29, 2019 · Complaint
No deficiencies cited.
Sep 21, 2018 · Standard
- Staffing Standards (Class 3) — corrected Nov 2018
- Resident Care (Class 3) — corrected Nov 2018
- Medication (Class 3) — corrected Nov 2018
- Training (Class 3) — corrected Nov 2018
- Training (Class 3) — corrected Nov 2018
- Alzheimer's Training (Class 3) — corrected Nov 2018
- Resident Refund Policy (Class 3) — corrected Nov 2018
Aug 7, 2018 · Complaint
No deficiencies cited.
Feb 11, 2018 · Complaint
No deficiencies cited.
Oct 19, 2017 · Complaint
No deficiencies cited.
Aug 17, 2017 · Complaint
No deficiencies cited.
Jul 19, 2017 · Standard
- Food Service (Class 3) — corrected Oct 2017
- Background Screening Clearinghouse (Class 4) — corrected Oct 2017
Jun 7, 2017 · Complaint
- Medication (Class 3) — corrected Aug 2017
Jan 6, 2015 · Complaint
- Medication (Class 2) — corrected Mar 2015
- Medication (Class 2) — corrected Mar 2015
Dec 2, 2014 · Complaint
- Physical Plant (Class 3) — corrected Mar 2015
Nov 4, 2014 · Complaint
No deficiencies cited.
Aug 19, 2014 · Complaint
No deficiencies cited.
Sep 12, 2013 · Complaint
No deficiencies cited.
Sep 3, 2013 · Complaint
No deficiencies cited.
Jul 9, 2013 · Standard
- Staffing Standards (Class 3) — corrected Sep 2013
Jun 28, 2012 · Complaint
No deficiencies cited.