HIGHLANDS HEALTH AND REHABILITATION CENTER — Nursing Home in MEMPHIS, TN

3549 NORRISWOOD, MEMPHIS, TN, 38111 | 9013257820

CMS Five-Star Rating

★★☆☆☆ 2/5

Based on health inspections, staffing, and quality measures

Facility Overview

Medicare Medicaid
Certified Beds180
Average Residents/Day151.5
CMS Certification Number445165

Staffing Levels

Hours Per Resident Day (HPRD)

Total Nurse Staffing 3.28 HPRD
RN Staffing 0.41 HPRD

Health Inspection Findings & Deficiencies

Most Recent Inspection February 10, 2026
Total Deficiencies 1 1 Severe

HIGHLANDS HEALTH AND REHABILITATION CENTER had 1 health inspection deficiency on its most recent inspection (February 10, 2026), including 1 classified as severe.

Inspection Findings — February 10, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Level J)
    Corrected
CareQED Analysis

Highlands Health and Rehabilitation Center is a 180-bed nursing home in Memphis, Tennessee. It holds a 2-star CMS overall rating. Total nurse staffing is 3.3 hours per resident day, below the Tennessee average of 3.9. Its most recent inspection, in February 2026, cited 1 deficiency, one of them severe.

There aren’t clear strengths shown on the sheet: the facility has repeated infection-control problems, a medication-safety citation, and staffing that’s below the state average. You should ask what specific steps the facility has taken to address infection prevention and medication errors and how its staffing will support safer care going forward.

Frequently Asked Questions

Is HIGHLANDS HEALTH AND REHABILITATION CENTER Medicare and Medicaid certified?

HIGHLANDS HEALTH AND REHABILITATION CENTER is Medicare certified and Medicaid certified according to CMS data.

What is HIGHLANDS HEALTH AND REHABILITATION CENTER's CMS star rating?

HIGHLANDS HEALTH AND REHABILITATION CENTER has an overall CMS rating of 2 out of 5 stars.

How is staffing at HIGHLANDS HEALTH AND REHABILITATION CENTER?

HIGHLANDS HEALTH AND REHABILITATION CENTER reports 3.28038 total nurse hours per resident day.

Has HIGHLANDS HEALTH AND REHABILITATION CENTER had health inspection deficiencies?

On its most recent inspection, HIGHLANDS HEALTH AND REHABILITATION CENTER had 1 total deficiencies, including 1 classified as severe.

How many beds does HIGHLANDS HEALTH AND REHABILITATION CENTER have?

HIGHLANDS HEALTH AND REHABILITATION CENTER has 180 certified beds.

Data Source

This information is sourced from official CMS (Centers for Medicare & Medicaid Services) public datasets.

CMS Provider Information updated May 1, 2026.

CMS Survey Summary updated May 1, 2026.

CMS Health Deficiencies updated May 1, 2026.

CareQED last updated June 22, 2026.

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