COMPLETE CARE AT HAGERSTOWN — Nursing Home in HAGERSTOWN, MD
CMS Five-Star Rating
Based on health inspections, staffing, and quality measures
Facility Overview
| Certified Beds | 60 |
|---|---|
| Average Residents/Day | 79.2 |
| CMS Certification Number | 215365 |
Staffing Levels
Hours Per Resident Day (HPRD)
| Total Nurse Staffing | 4.43 HPRD |
|---|---|
| RN Staffing | 0.89 HPRD |
Health Inspection Findings & Deficiencies
COMPLETE CARE AT HAGERSTOWN had 17 health inspection deficiencies on its most recent inspection (January 29, 2026), including 1 classified as severe.
Inspection Findings — January 29, 2026
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Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (Level D)Corrected — March 30, 2026
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (Level D)Corrected — March 30, 2026
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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (Level E)Corrected — March 30, 2026
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Respond appropriately to all alleged violations. (Level D)Corrected — March 30, 2026
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Ensure services provided by the nursing facility meet professional standards of quality. (Level D)Corrected — March 30, 2026
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Level J)Corrected — March 30, 2026
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Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. (Level D)Corrected — March 30, 2026
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Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. (Level D)Corrected — March 30, 2026
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Observe each nurse aide's job performance and give regular training. (Level F)Corrected — March 30, 2026
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Ensure each resident’s drug regimen must be free from unnecessary drugs. (Level D)Corrected — March 30, 2026
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Administer the facility in a manner that enables it to use its resources effectively and efficiently. (Level D)Corrected — March 30, 2026
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Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. (Level D)Corrected — March 30, 2026
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Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. (Level D)Corrected — March 30, 2026
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Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. (Level F)Corrected — March 30, 2026
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Have the Quality Assessment and Assurance group have the required members and meet at least quarterly (Level D)Corrected — March 30, 2026
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Develop, implement, and/or maintain an effective training program for all new and existing staff members. (Level F)Corrected — March 30, 2026
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Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. (Level F)Corrected — March 30, 2026
Complete Care at Hagerstown is a 60-bed nursing home in Hagerstown, Maryland. It holds a 1-star CMS overall rating. Total nurse staffing is 4.4 hours per resident day, above the Maryland average of 3.9. Its most recent inspection, in January 2026, cited 17 deficiencies, one of them severe.
Staffing appears stronger than typical for the state, which can support more attentive day-to-day care. Worth asking the facility what specific corrective steps they have taken in response to a recent inspection that found multiple deficiencies, including a severe concern related to resident safety, abuse reporting, pressure-ulcer care, and residents' rights.
Frequently Asked Questions
Is COMPLETE CARE AT HAGERSTOWN Medicare and Medicaid certified?
COMPLETE CARE AT HAGERSTOWN is Medicare certified and Medicaid certified according to CMS data.
What is COMPLETE CARE AT HAGERSTOWN's CMS star rating?
COMPLETE CARE AT HAGERSTOWN has an overall CMS rating of 1 out of 5 stars.
How is staffing at COMPLETE CARE AT HAGERSTOWN?
COMPLETE CARE AT HAGERSTOWN reports 4.43418 total nurse hours per resident day.
Has COMPLETE CARE AT HAGERSTOWN had health inspection deficiencies?
On its most recent inspection, COMPLETE CARE AT HAGERSTOWN had 17 total deficiencies, including 1 classified as severe.
How many beds does COMPLETE CARE AT HAGERSTOWN have?
COMPLETE CARE AT HAGERSTOWN has 60 certified beds.
Nearby Nursing Homes
- WESTERN MD HOSPITAL CENTER — 2/5 — 2.9 mi
- COFFMAN NURSING HOME — 3/5 — 3.2 mi
- HAGERSTOWN HEALTHCARE CENTER — 1/5 — 4.6 mi
- JULIA MANOR NURSING AND REHABILITATION CENTER — 1/5 — 5.0 mi
- CREEKSIDE CENTER FOR REHABILITATION AND NURSING — 1/5 — 6.1 mi
- HOMEWOOD LIVING WILLIAMSPORT — 2/5 — 8.7 mi
Data Source
This information is sourced from official CMS (Centers for Medicare & Medicaid Services) public datasets.
CMS Provider Information updated May 1, 2026.
CMS Survey Summary updated May 1, 2026.
CMS Health Deficiencies updated May 1, 2026.
CareQED last updated June 22, 2026.