CRESTHAVEN — Assisted Living in West Palm Beach, Florida
Cresthaven is a 308-bed assisted living facility in West Palm Beach, Florida. Its CareQED Score is 0 out of 100 (Serious concerns), based on Florida AHCA inspection findings. AHCA records include 3 serious (Class 1 or 2) violations. The record also includes 3 state sanctions or final orders, a formal enforcement signal. Care options include memory care. It accepts Medicaid and VA benefits. It has operated under Ymp Crest Opco LLC for about 6 years.
Serious enforcement actions and high-severity findings are the dominant driver of this score, and those sanctions remain part of the record even though cited deficiencies have been corrected. State reviews have repeatedly flagged resident care, medication management, and admissions practices, with additional problems in the physical plant, records, and food service, and the pattern of recurring citations together with multiple substantiated complaints makes the recent trend look steady to worsening.
CareQED Score
CareQED Score: 0/100 — Serious concerns. This is CareQED's summary of Florida AHCA's published inspection findings, not an AHCA rating. How the Score works.
Inspection & Enforcement (AHCA)
- Class 1 violations: 1
- Class 2 violations: 2
- Class 3 violations: 18
- Class 4 violations: 1
- Unclassified: 1
- Substantiated complaints: 24
- Sanctions/final orders: 3
- Serious findings: 3
Care & Payment
- Memory care offered
- Accepts Medicaid
- Accepts VA benefits
Activities & Services
- Nurse availability: Direct Part-Time
- Activities: Arts and Crafts, Games/Cards, Gardening, Music Programs, Shopping, Social Events/Outings, Theater and Movies
- Special programs & services: Memory Care
Licensed beds: 308 · For-Profit · Operator since 2019 · Fines: $28,600 · 5100 CRESTHAVEN BLVD, WEST PALM BEACH, FL, 33415 · (561) 964-2828
Nearby Assisted Living
- ARGO SENIOR LIVING AT HAVERHILL — West Palm Beach · 0.2 mi · CareQED Score 81/100
- SARAH'S CARE ASSISTED LIVING FACILITY CORP — West Palm Beach · 0.6 mi · CareQED Score 61/100
- MEDITERRANEAN ASSISTED LIVING FACILITY CORP — Lake Worth · 0.7 mi · CareQED Score 89/100
- BELEN HOME CARE — West Palm Bch · 1.4 mi · CareQED Score 97/100
- ST FRANCES ASSISTED LIVING FACILITY LLC — Palm Springs · 1.4 mi · CareQED Score 87/100
See all assisted living in West Palm Beach, Florida
Source: Florida Agency for Health Care Administration (AHCA), as of 2026-06-21. Not affiliated with AHCA; verify directly. Methodology.
Inspection History (Florida AHCA)
Last inspected Mar 2026. 42 operational inspection(s) on record, including 33 complaint investigation(s) of which 5 substantiated. 31 deficiency citation(s), 100% corrected. Recurring findings: Resident Care (cited in 6 inspections), Medication (cited in 4 inspections), Admissions (cited in 3 inspections), Physical Plant (cited in 2 inspections), Records (cited in 2 inspections), Food Service (cited in 2 inspections).
Mar 24, 2026 · Standard
- Resident Care (Class 3) — corrected Jun 2026
- Resident Care (Class 3) — corrected Jun 2026
- Admissions (Class 3) — corrected Jun 2026
- Alzheimer Disease/dementia; Training (Class 3) — corrected Jun 2026
- Medication (Class 3) — corrected Jun 2026
- Physical Plant (Class 3) — corrected Jun 2026
Jun 10, 2025 · Complaint
- Physical Plant (Class 3) — corrected Oct 2025
- Resident Care (Class 3) — corrected Oct 2025
- Admissions (Class 3) — corrected Oct 2025
- Fiscal (Class 3) — corrected Oct 2025
- Resident Care (Class 2) — corrected Oct 2025
Sep 24, 2024 · Complaint
No deficiencies cited.
Apr 30, 2024 · Complaint
No deficiencies cited.
Apr 18, 2024 · Standard
- Resident Care (Class 2) — corrected Oct 2024
- Records (Class 4) — corrected Oct 2024
Mar 14, 2024 · Complaint
- Records (Class 3) — corrected Apr 2024
- Background Screening Clearinghouse (Class Unclassified) — corrected Apr 2024
- Resident Refund Policy (Class 3) — corrected Apr 2024
- Food Service (Class 1) — corrected Apr 2024
- Resident Care (Class 3) — corrected Apr 2024
Jul 25, 2023 · Complaint
No deficiencies cited.
May 25, 2022 · Complaint
- Resident Care (Class 3) — corrected Jul 2022
Mar 1, 2022 · Complaint
No deficiencies cited.
Jan 21, 2022 · Standard
- Staffing Standards (Class 3) — corrected Mar 2022
Oct 1, 2021 · Complaint
No deficiencies cited.
Aug 3, 2020 · Complaint
No deficiencies cited.
Jul 8, 2020 · Complaint
No deficiencies cited.
Jul 2, 2020 · Monitor
- Emergency Environmental Control (Class 3) — corrected Sep 2020
Jan 29, 2020 · Monitor
No deficiencies cited.
Jan 15, 2020 · Complaint
No deficiencies cited.
Sep 11, 2019 · Complaint
No deficiencies cited.
Jun 3, 2019 · Monitor
No deficiencies cited.
Apr 22, 2019 · Complaint
No deficiencies cited.
Jan 22, 2019 · Complaint
No deficiencies cited.
Nov 1, 2018 · Complaint
No deficiencies cited.
Jul 16, 2018 · Complaint
No deficiencies cited.
Apr 25, 2018 · Standard
- Food Service (Class 3) — corrected Jul 2018
- Emergency Plan Approval (Class 3) — corrected Jul 2018
Feb 28, 2018 · Complaint
No deficiencies cited.
Jan 17, 2018 · Complaint
No deficiencies cited.
Oct 24, 2017 · Complaint
No deficiencies cited.
Sep 26, 2017 · Complaint
No deficiencies cited.
Jul 11, 2017 · Complaint
No deficiencies cited.
May 2, 2017 · Complaint
- Medication (Class 3) — corrected Jun 2017
- Medication (Class 3) — corrected Jun 2017
Apr 7, 2017 · Complaint
No deficiencies cited.
May 27, 2016 · Complaint
No deficiencies cited.
Mar 15, 2016 · Complaint
No deficiencies cited.
Nov 4, 2015 · Complaint
No deficiencies cited.
Jun 29, 2015 · Complaint
No deficiencies cited.
Apr 13, 2015 · Complaint
No deficiencies cited.
Feb 11, 2015 · Complaint
No deficiencies cited.
Dec 16, 2014 · Complaint
No deficiencies cited.
Oct 23, 2014 · Monitor
- Medication (Class 3) — corrected Dec 2014
- Extended Congregate Care (Class 3) — corrected Dec 2014
May 28, 2014 · Complaint
No deficiencies cited.
Apr 2, 2014 · Standard
No deficiencies cited.
Feb 21, 2014 · Complaint
- Medication (Class 3) — corrected Apr 2014
Oct 2, 2013 · Complaint
No deficiencies cited.