BROOKDALE HIGHLANDS — Assisted Living in Lakeland, Florida
Brookdale Highlands is a 105-bed assisted living facility in Lakeland, Florida. Its CareQED Score is 49 out of 100 (Notable concerns), based on Florida AHCA inspection findings. AHCA records include 1 serious (Class 1 or 2) violation. The record also includes 2 state sanctions or final orders, a formal enforcement signal. Care options include memory care, 24-hour on-site nursing, limited nursing services (LNS). It accepts VA benefits. It has operated under Ahc Southland-Lakeland, LLC for about 20 years.
Serious enforcement findings are present and are the main reason for the lower score. Recurrent problems center on staff training, general resident care, dementia care, and medication management; most cited deficiencies have been corrected but a few remain open, and the inspection pattern has been mostly steady with occasional larger spikes.
CareQED Score
CareQED Score: 49/100 — Notable concerns. This is CareQED's summary of Florida AHCA's published inspection findings, not an AHCA rating. How the Score works.
Inspection & Enforcement (AHCA)
- Class 1 violations: 1
- Class 2 violations: 0
- Class 3 violations: 12
- Class 4 violations: 0
- Unclassified: 4
- Substantiated complaints: 12
- Sanctions/final orders: 2
- Serious findings: 1
Care & Payment
- Memory care offered
- 24-hour on-site nursing
- Limited nursing services (LNS)
- Accepts VA benefits
Activities & Services
- Nurse availability: Direct 24hr
- Activities: Arts and Crafts, Cooking Classes, Exercise Classes, Games/Cards, Gardening, Music Programs, Shopping, Social Events/Outings, Theater and Movies
- Special programs & services: Massage Therapy/Spa, Memory Care, Occupational Therapy, Pet Therapy, Physical Therapy, Speech Therapy
Licensed beds: 105 · For-Profit · Operator since 2006 · Fines: $13,500 · 4250 LAKELAND HIGHLANDS RD, LAKELAND, FL, 33813 · (863) 701-7820
Nearby Assisted Living
- HAWTHORNE INN OF LAKELAND — Lakeland · 2.4 mi · CareQED Score 93/100
- ELITE CARE ASSISTED LIVING FACILITY LLC — Lakeland · 3.0 mi · CareQED Score 82/100
- ANSLEY PARKE AT OAKBRIDGE LLC — Lakeland · 3.4 mi · CareQED Score 84/100
- FLORIDA PRESBYTERIAN HOMES INC. D.B.A. WESTMINSTER LAKELAND — Lakeland · 3.9 mi · CareQED Score 78/100
- GRACE MANOR AT LAKE MORTON, LLC — Lakeland · 4.0 mi · CareQED Score 80/100
See all assisted living in Lakeland, Florida
Source: Florida Agency for Health Care Administration (AHCA), as of 2026-06-21. Not affiliated with AHCA; verify directly. Methodology.
Inspection History (Florida AHCA)
Last inspected Jun 2026. 28 operational inspection(s) on record, including 17 complaint investigation(s) of which 5 substantiated. 22 deficiency citation(s), 91% corrected. Recurring findings: Training (cited in 5 inspections), Resident Care (cited in 3 inspections), Alzheimer Disease/dementia; Training (cited in 2 inspections), Medication (cited in 2 inspections).
Jun 4, 2026 · Complaint
- Alzheimer Disease/dementia; Training (Class 3) — open
- Resident Care (Class 3) — open
Apr 4, 2025 · Complaint
No deficiencies cited.
Nov 4, 2024 · Standard
- Staffing Standards (Class 3) — corrected Jan 2025
- Alzheimer Disease/dementia; Training (Class 3) — corrected Jan 2025
Mar 20, 2024 · Complaint
No deficiencies cited.
Dec 1, 2023 · Complaint
No deficiencies cited.
Oct 18, 2023 · Complaint
- Training (Class 3) — corrected Dec 2023
- Training (Class 3) — corrected Dec 2023
Jun 23, 2023 · Complaint
No deficiencies cited.
Jan 19, 2023 · Complaint
No deficiencies cited.
Nov 21, 2022 · Standard
- Training (Class 3) — corrected Jan 2023
Aug 26, 2022 · Complaint
No deficiencies cited.
Jul 6, 2022 · Standard
- Resident Care (Class 3) — corrected Aug 2022
- Medication (Class 3) — corrected Nov 2022
Jan 24, 2022 · Complaint
- Training (Class 3) — corrected May 2022
- Training (Class 3) — corrected Feb 2022
- Background Screening Clearinghouse (Class Unclassified) — corrected May 2022
- Resident Care (Class 1) — corrected Feb 2022
- Background Screening; Prohibited Offenses (Class Unclassified) — corrected Feb 2022
- Results Of Screening & Notification In File (Class Unclassified) — corrected Feb 2022
- Background Screening-compliance Attestation (Class Unclassified) — corrected Feb 2022
- Reporting Requirements; Electronic Submission (Class Unclassified) — corrected May 2022
Aug 31, 2021 · Complaint
No deficiencies cited.
Mar 30, 2021 · Complaint
No deficiencies cited.
Dec 21, 2020 · Standard
No deficiencies cited.
Jan 15, 2020 · Complaint
- Training (Class 3) — corrected Mar 2020
- Records (Class 3) — corrected Mar 2020
- Medication (Class 3) — corrected Mar 2020
Sep 13, 2018 · Standard
- Training (Class 3) — corrected Oct 2018
Nov 16, 2017 · Monitor
No deficiencies cited.
Nov 16, 2017 · Complaint
No deficiencies cited.
Mar 20, 2017 · Complaint
No deficiencies cited.
Aug 3, 2016 · Standard
No deficiencies cited.
Jul 27, 2015 · Complaint
No deficiencies cited.
May 8, 2015 · Complaint
- Risk Mgmt & QA; Adverse Incident Report (Class 3) — corrected Jul 2015
Aug 4, 2014 · Standard
No deficiencies cited.
Sep 30, 2013 · Complaint
No deficiencies cited.
Sep 30, 2013 · Monitor
No deficiencies cited.
Mar 5, 2013 · Monitor
No deficiencies cited.
Sep 28, 2012 · Monitor
No deficiencies cited.