BROOKDALE CONWAY — Assisted Living in Orlando, Florida
Brookdale Conway is a 103-bed assisted living facility in Orlando, Florida. Its CareQED Score is 0 out of 100 (Serious concerns), based on Florida AHCA inspection findings. AHCA records include 1 serious (Class 1 or 2) violation. The record also includes 6 state sanctions or final orders, a formal enforcement signal. Care options include memory care, limited nursing services (LNS). It accepts the Medicaid Assisted Living waiver. It has operated under Emeritus Properties Ngh LLC for about 19 years.
Serious findings are present and weigh heavily in the score, and the facility has also faced state sanctions and enforcement actions that further lower its rating. Inspections repeatedly flagged resident care, staff training, admissions, medication management and staffing standards, and although past citations have been corrected and no deficiencies remain open, the pattern of recurring problems across inspections makes the overall trend look persistent rather than clearly improving.
CareQED Score
CareQED Score: 0/100 — Serious concerns. This is CareQED's summary of Florida AHCA's published inspection findings, not an AHCA rating. How the Score works.
Inspection & Enforcement (AHCA)
- Class 1 violations: 0
- Class 2 violations: 1
- Class 3 violations: 26
- Class 4 violations: 0
- Unclassified: 3
- Substantiated complaints: 6
- Sanctions/final orders: 6
- Serious findings: 1
Care & Payment
- Memory care offered
- Limited nursing services (LNS)
- Accepts Medicaid Assisted Living waiver
- Accepts Medicaid
Activities & Services
- Nurse availability: Direct Part-Time
- Activities: Arts and Crafts, Cooking Classes, Dancing, Exercise Classes, Games/Cards, Gardening, Music Programs, Shopping, Social Events/Outings, Theater and Movies
- Special programs & services: Massage Therapy/Spa, Memory Care, Occupational Therapy, Pet Therapy, Physical Therapy, Speech Therapy
Licensed beds: 103 · For-Profit · Operator since 2006 · Fines: $11,000 · 5501 EAST MICHIGAN STREET, ORLANDO, FL, 32822 · (407) 277-7225
Nearby Assisted Living
- EXCELLENCE ASSISTED LIVING FACILITY — Orlando · 0.3 mi · CareQED Score 3/100
- CARMITA'S ASSISTING LIVING FACILITY IV LLC — Orlando · 1.3 mi · CareQED Score 48/100
- CARMITA'S HOME HEALTH, INC — Orlando · 1.5 mi · CareQED Score 79/100
- RITA DE ACACIAS ALF CORP — Orlando · 1.6 mi · CareQED Score 72/100
- HARMONY RETIREMENT LIVING, INC — Orlando · 2.0 mi · CareQED Score 30/100
See all assisted living in Orlando, Florida
Source: Florida Agency for Health Care Administration (AHCA), as of 2026-06-21. Not affiliated with AHCA; verify directly. Methodology.
Inspection History (Florida AHCA)
Last inspected Jan 2025. 34 operational inspection(s) on record, including 19 complaint investigation(s) of which 13 substantiated. 86 deficiency citation(s), 100% corrected. Recurring findings: Resident Care (cited in 10 inspections), Admissions (cited in 9 inspections), Training (cited in 9 inspections), Medication (cited in 8 inspections), Staffing Standards (cited in 6 inspections), Records (cited in 3 inspections), Results Of Screening & Notification In File (cited in 2 inspections), Reporting Requirements; Electronic Submission (cited in 2 inspections), Background Screening Clearinghouse (cited in 2 inspections), Background Screening; Prohibited Offenses (cited in 2 inspections), Limited Nursing Services (cited in 2 inspections).
Jan 30, 2025 · Standard
- Medication (Class 3) — corrected Jun 2025
Nov 21, 2024 · Standard
- Medication (Class 3) — corrected Jan 2025
- Results Of Screening & Notification In File (Class Unclassified) — corrected Jan 2025
- Alzheimer Disease/dementia; Training (Class 3) — corrected Jan 2025
- Resident Care (Class 3) — corrected Jun 2025
- Staffing Standards (Class 3) — corrected Jan 2025
- Food Service (Class 3) — corrected Jan 2025
- Admissions (Class 3) — corrected Jan 2025
- Reporting Requirements; Electronic Submission (Class Unclassified) — corrected Jan 2025
- Resident Care (Class 3) — corrected Jan 2025
- Training (Class 3) — corrected Jun 2025
- Training (Class 3) — corrected Apr 2025
Oct 24, 2024 · Complaint
No deficiencies cited.
Aug 28, 2024 · Complaint
- Emergency Management Planning (Class 3) — corrected Oct 2024
- Resident Care (Class 3) — corrected Oct 2024
Apr 16, 2024 · Complaint
- Resident Care (Class 3) — corrected Jun 2024
- Admissions (Class 3) — corrected Jul 2024
- Resident Care (Class 2) — corrected Jun 2024
Aug 17, 2023 · Complaint
- Resident Care (Class 3) — corrected Oct 2023
- Training (Class 3) — corrected Jan 2024
- Admissions (Class 3) — corrected Oct 2023
- Resident Care (Class 3) — corrected Oct 2023
- Reporting Requirements; Electronic Submission (Class Unclassified) — corrected Oct 2023
- Training (Class 3) — corrected Jan 2024
Sep 26, 2022 · Monitor
No deficiencies cited.
Jul 5, 2022 · Complaint
- Staffing Standards (Class 3) — corrected Sep 2022
- Training (Class 3) — corrected Sep 2022
- Training (Class 3) — corrected Sep 2022
Dec 8, 2021 · Complaint
No deficiencies cited.
May 25, 2021 · Complaint
- Resident Care (Class 3) — corrected Jul 2021
- Admissions (Class 3) — corrected Jul 2021
Dec 8, 2020 · Standard
- Training (Class 3) — corrected Feb 2021
Nov 3, 2020 · Complaint
- Admissions (Class 3) — corrected Dec 2020
- Admissions (Class 3) — corrected Dec 2020
Oct 3, 2019 · Complaint
No deficiencies cited.
Aug 1, 2019 · Monitor
No deficiencies cited.
Jun 4, 2019 · Monitor
- Records (Class 4) — corrected Aug 2019
- Training (Class 3) — corrected Aug 2019
Feb 8, 2019 · Complaint
- Emergency Environmental Control (Class 4) — corrected Apr 2019
- Resident Care (Class 2) — corrected Apr 2019
- Admissions (Class 3) — corrected Apr 2019
Sep 5, 2018 · Standard
- Medication (Class 3) — corrected Nov 2018
Jun 25, 2018 · Standard
- Background Screening Clearinghouse (Class 4) — corrected Sep 2018
- Resident Care (Class 3) — corrected Sep 2018
- Medication (Class 3) — corrected Sep 2018
- Admissions (Class 3) — corrected Sep 2018
- Training (Class 3) — corrected Sep 2018
- Admissions (Class 3) — corrected Sep 2018
- Medication (Class 3) — corrected Nov 2018
- Resident Care (Class 3) — corrected Nov 2018
- Training (Class 3) — corrected Sep 2018
- Training (Class 3) — corrected Sep 2018
- Background Screening; Prohibited Offenses (Class 4) — corrected Sep 2018
- Training (Class 3) — corrected Sep 2018
- Training (Class 3) — corrected Sep 2018
- Results Of Screening & Notification In File (Class 4) — corrected Sep 2018
- Admissions (Class 3) — corrected Nov 2018
- Staffing Standards (Class 3) — corrected Sep 2018
- Resident Care (Class 3) — corrected Sep 2018
- Records (Class 4) — corrected Sep 2018
- Training (Class 4) — corrected Sep 2018
Apr 19, 2018 · Complaint
- Staffing Standards (Class 3) — corrected Sep 2018
Aug 10, 2016 · Standard
- Training (Class 3) — corrected Oct 2016
- Background Screening Clearinghouse (Class 4) — corrected Oct 2016
- Staffing Standards (Class 3) — corrected Sep 2016
- Resident Care (Class 3) — corrected Sep 2016
- Medication (Class 3) — corrected Sep 2016
- Physical Plant (Class 3) — corrected Sep 2016
- Medication (Class 3) — corrected Sep 2016
- Background Screening; Prohibited Offenses (Class 4) — corrected Oct 2016
Jul 5, 2016 · Complaint
- Resident Care (Class 3) — corrected Aug 2016
- Admissions (Class 3) — corrected Aug 2016
- Admissions (Class 3) — corrected Aug 2016
Feb 16, 2016 · Complaint
- Medication (Class 3) — corrected Mar 2016
Nov 25, 2015 · Complaint
- Medication (Class 3) — corrected Mar 2016
Nov 5, 2015 · Monitor
- Training (Class 3) — corrected Jan 2016
- Training (Class 3) — corrected Jan 2016
- Records (Class 4) — corrected Jan 2016
- Training (Class 3) — corrected Jan 2016
May 14, 2015 · Monitor
No deficiencies cited.
Aug 14, 2014 · Standard
No deficiencies cited.
May 6, 2014 · Complaint
No deficiencies cited.
Mar 6, 2014 · Complaint
- Risk Mgmt & QA; Adverse Incident Report (Class 3) — corrected May 2014
- Training (Class 3) — corrected May 2014
- Resident Care (Class 2) — corrected May 2014
- Medication (Class 3) — corrected May 2014
- Training (Class 3) — corrected May 2014
- Staffing Standards (Class 3) — corrected May 2014
- Training (Class 3) — corrected May 2014
- Training (Class 3) — corrected May 2014
Jan 27, 2014 · Complaint
No deficiencies cited.
Jul 31, 2013 · Monitor
No deficiencies cited.
Feb 18, 2013 · Complaint
No deficiencies cited.
Jan 28, 2013 · Monitor
- Limited Nursing Services (Class 3) — corrected Apr 2013
Aug 8, 2012 · Standard
- Limited Nursing Services (Class 3) — corrected Oct 2012
Aug 8, 2012 · Complaint
- Admissions (Class 3) — corrected Oct 2012
- Limited Nursing Services (Class 3) — corrected Oct 2012